About

Criterion Hospitality is looking for an energetic and c pro-active-driven Credit Controller to chase rental arrears for the 1,367 flats portfolio across multiple residential buildings.

Criterion is a London-based property company with residential, commercial, and hotel investments.

Credit Controller Duties include:
• Chasing payments by telephone or email.
• Issuing statements and reminder letters.
• Issuing notices to tenants and instituting debt recovery action.
• Producing regular Aged Debt reporting.
• Corresponding with third-party debt recovery agents to assist in recovering historic arrears.
• Review and monitor third-party arrears reports.
• Maintaining contact with utility providers we work with for communal hot water and heating billing along with monitoring utilities arrears.
• Tenant’s account reconciliation.
• Account/Dispute resolution.
• General account administration.
• Review all tenant leases for accuracy.
• Checking tenant’s credit and approving or denying it, based on industry standards.
• Implementing changes in the company’s credit control system

Skills/Experience required for the Credit controller include:
• 5 years minimum experience in property credit control and Arrears Recovery experience.
• Understanding of legal framework for debt recovery in property.
• Be self-motivated and confident.
• Have a good knowledge of Microsoft Office, Excel, and related programs.
• Be organised and meticulous in their approach to daily tasks.
• Have good communication skills both written and verbal.
• Be capable of meeting deadlines and handling large work volumes.

Apply Now