About

Charlton Athletic Football Club are looking to recruit Ticket Sales Advisor to join their team.

Key Responsibilities;
- To act as a switchboard advisor regarding the sales of home and away match tickets, season tickets, memberships and coach travel via telephone or online and deal with queries relating to ticket office products as appropriate
- To work all first team home fixtures including friendlies and cup matches
- To fulfil all of the duties above in a client facing environment via the ticket window as and when required and specifically on matchdays
- Keep up to date ticket information as directed by the Ticket office Manager
- Liaise with supporters clubs with regards to their ticket requirements
- To proactively sell season ticket packages and other ticket office products through upselling additional opportunities if and when the situation arises
- Keep up to date and ensure quality of data entry into the clubs central database
- Ensure a high level of customer service at all times
- Assist in the fulfilment of sending tickets purchased online
- Assist in general administration including internal mail outs
- Ensure knowledge of products is accurate and up to date
- Complete daily cash up procedures
- Work both independently and collaboratively with other team office members of staff
- Attend and actively contribute in training session and departmental meetings conducted throughout the year
- Assist the Ticket Office Manager with duties appropriate to the position and post holder’s skill set and experience
- Actively monitor personal performance at work, looking to consistently contribute to personal objectives and team goals, and focus own activities accordingly

The ideal candidate should possess experience or knowledge of:
- Proven experience in a call center environment including inbound and outbound calls 
- Excellent customer service skills and experience of dealing with volume calls and queries
- Experience of dealing with and managing multiple queries
- Experience of working within the sports stadia or events industry
- Be self-driven and motivated with a can-do attitude and desire to go the “Extra Mile” and make a real difference
- Excellent time management skills
- Ability to work calm under pressure
- Ability to understand and adapt to the culture of a professional football club
- Demonstrate openness to accept change within an organisation
- Actively cooperate and communicate with others, fostering a culture of teamwork and collaboration
- Competent and effective cash handling skills

Location: The Valley Stadium

Salary: Circa £18,000 - £20,000 per annum

Hours: Full time, 35 hours per week plus match days

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