A view of Greenwich from above the Royal Observatory.

Book Tickets Online

About

Royal Museums Greenwich is looking to recruit Bookings and Customer Co-ordinator to join their team.

The team is responsible for processing ticket sales for all charging sites including the promotion and upsell of Museum events, exhibitions, and activities; managing school bookings; membership events; educational events and 3rd party ticket sales and group bookings.

Reports to: Senior Manager, Collections Logistics

Key Responsibilities:
- Greeting and welcoming visitors both in person and by phone at the reception desk and the booking office
- To actively cross sell tickets and merchandise (e.g. tickets to Museum events and Guidebooks) to all Museum sites to enhance the visitor experience
- Fulfill the needs of the switchboard calls by answering enquiries
- Process all Museum activity bookings (including learning, travel trade and groups), from initial point of contact to end
- Deal with all email and phone enquiries and resolve problems, ensuring the response follows RMG - Customer Service procedures and processes
- Monitor and Respond to complaints and feedback
- Promote RMG sites and events
- Develop and communicate your knowledge (of - RMG sites, gallery contents, RMG activities and retail products) to external enquirers, ensure feedback is passed onto relevant staff
- Generate reports and collate data for internal departments
- Work closely with the front of house teams to ensure there is effective communication, around all bookings and commercial activity
- Monitor all systems and the website to ensure optimum performance and accuracy, reporting any issues to the Bookings and Customer Service Manager
- Perform a variety of administrative duties
- Have exceptional standards of personal presentation, always wearing Staff ID
- Be aware of and adhere to RMG procedures and policies. Ensure safety, security, and compliance of the Booking team’s working areas
- Work as part of a team to promote the RMG values
- Perform other duties as assigned

Terms and Conditions: 
Net working hours (i.e. excluding 1 hour per day in rest breaks) will be 36 hours per week, with shifts between 8am and 6pm including weekends and bank holidays.  Shifts will be variable and subject to operational requirements.

Salary: £18,950 - £20,765 Per Annum

Benefits: Excellent

Apply Now​​​​​

Book Tickets

TripAdvisor

Map & Directions

Bookings and Customer Service Co-ordinator - Royal Museums Greenwich

Type:Job

Park Row, Greenwich, London, SE10 9NF

Awards

  • Other AwardsVisit Greenwich Partner Visit Greenwich Partner 2021

Opening Times

Closing Date: (16 May 2022 - 31 May 2022)
DayTimes
Tuesday - 23:59

What's Nearby

  1. Visit The Queen’s House in Greenwich, London. Home to an internationally renowned art…

    0.05 miles away
  2. Discover epic stories of exploration and endeavour that have shaped our world at the…

    0.11 miles away
  3. Part of the Old Royal Naval College, the Chapel of St Peter and St Paul is a beautiful…

    0.13 miles away
  4. The Old Royal Naval College is Sir Christopher Wren's riverside masterpiece: a British…

    0.14 miles away
  1. With access to the Old Royal Naval College's jaw-dropping Painted Hall, a climb up The…

    0.16 miles away
  2. Greenwich Theatre is one of London’s premiere Off-West End theatres, presenting a…

    0.26 miles away
  3. Visit Cutty Sark, the fastest ship of its time. Now an award-winning visitor attraction…

    0.27 miles away
  4. The Fan Museum is the only museum in the UK devoted to the history of fans and the art of…

    0.28 miles away
  5. The Greenwich Foot Tunnel runs beneath the river Thames between Island Gardens, on the…

    0.28 miles away
  6. Fly to the heart of the Sun, go to distant galaxies, see the birth of a star or land on…

    0.29 miles away
  7. Make the most of your day out with a Royal Museums Greenwich Day Pass and get access to…

    0.29 miles away
  8. Visit the Royal Observatory in Greenwich. Home of Greenwich Mean Time (GMT), the Prime…

    0.29 miles away
  9. St Alfege is the Anglican parish church in the centre of Greenwich. There has been a…

    0.3 miles away
  10. Overlooking the River Thames and home to some of London’s most iconic views, Greenwich…

    0.39 miles away
  11. This charming riverside park holds the modern day view of Greenwich featured in…

    0.41 miles away
  12. Ranger’s House is an elegant Georgian villa on the boundary of Greenwich Park and…

    0.58 miles away
Previous Next